In this replay episode, I sit down with Alex Nottingham, JD, MBA—CEO and founder of All-Star Dental Academy. Alex shares his unique journey from law and business into the dental world, where he helped turn around a struggling dental practice and went on to create a top-tier training academy focused on front office excellence. We talk about the challenges facing dentists today and the power of phone skills, team training, and strong leadership in building a thriving practice.
Alex introduces his proven Business Growth Formula and explains why consistent systems, call tracking, and performance metrics are essential for long-term success. He walks us through the Great Call Process, highlighting the most common pitfalls dental teams face when handling new patient calls—and how to fix them. Whether it's about when to start training, how to implement systems effectively, or how to maintain professional standards, Alex offers straightforward, actionable advice every dentist can use.
If you're a dentist looking to improve your team’s performance, increase new patient conversions, and create a strategic vision for your practice, this episode is a must-listen. Alex’s insights are timeless, practical, and backed by real-world results. Tune in to learn how to elevate your patient experience and lead your practice with greater confidence.
What you'll hear in this episode:
[00:00] Introduction to Alex Nottingham
[02:00] Journey into the Dental Industry
[03:40] Turning Around a Dental Practice
[05:35] Founding All-star Dental Academy
[06:35] Challenges in the Dental Industry
[08:10] Importance of Phone Skills and Training
[11:50]Business Growth Formula
[12:50] Effective Training and Implementation
[19:15] Maintaining Professional Standards
[20:55] Leadership Challenges in Dental Practices
[22:00] The Importance of Call Tracking and Metrics
[24:55] Common Pitfalls in Handling New Patient Calls
[26:25] The Great Call Process: Steps to Success
[28:55] When to Start Training for Dental Practices
[31:20] The Value of Strategic Systems and Vision
Learn more about All Star Dental Academy: https://allstardentalacademy.com/
Connect with Alex Nottingham LinkedIn: linkedin.com/in/ahnottingham/
Check out the original episode: https://www.youtube.com/watch?v=pLRr-di0J_0